This is some bad customer service right here...
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Chat InformationYou are now chatting with Tiffany.
Tiffany: Hello Brian Carter. How may I help you?
Brian Carter: Hey, I have a specific need and not sure if your products can handle it
Brian Carter: I'm trying to set up a virtual panel online
Brian Carter: 5 experts, all on webcam
Tiffany: ok
Brian Carter: and audience needs to be able to text chat
Tiffany: we can do up to 6
Tiffany: we can help you do all of that
Brian Carter: 6 live webcam people on screen at once?
Tiffany: correct
Brian Carter: k
Brian Carter: do you have a webpage about that, pdf, or whatever?
Brian Carter: and what's the cost for that?
Tiffany: yes
Tiffany: one moment
Tiffany:
Clcik hereTiffany: We currently have promotional pricing on our Meeting Center solution. For a limited time, it is just $59/month per host with prepaid annual purchase or $69/month per host with no long term commitment. Add toll-free audio for $0.15/minute per user. (US & Canada only).
Brian Carter: interesting
Tiffany: Is there anything else I can help you with?
Brian Carter: the link you gave me is for the whitepaper or what?
Tiffany: correct
Brian Carter: where can i see picture of the meeting center etc. in action?
Tiffany: go to webex.com on home page and view live demo
Brian Carter: and details about, e.g. do all audience members have to download something?
Brian Carter: that demo shows 5 people on webcam and text chat in action?
Tiffany: yeah but you can have 6
Tiffany: only need acess to internet
Brian Carter: so, you call it "meeting center"
Tiffany: correct
Brian Carter: don't see that in the list of specialized demos
Brian Carter: training, sales, event
Brian Carter: and support
Brian Carter: no 'meeting center' listed
Tiffany: meeting center is the live demo that they are doing live
Brian Carter: hmm i got a flash video that wasn't a live demo
Brian Carter: "bob"
Tiffany: Go to webex.com....on the home page you will see a blue button on the right hand side that says View Demo-now in progress
Tiffany: that is Meeting Center demo
Brian Carter: r u serious?
Brian Carter: that's not live
Tiffany: Yes I am serious
Brian Carter: it's a recording, no?
Tiffany: no it isn't
Brian Carter: really
Tiffany: yes
Tiffany: put your name in and you can see for yourself
Tiffany: Is there anything else I can help you with?
Brian Carter: i'm not certain i'm seeing what you're talking about
Brian Carter: i can't put my name in anywhere
Brian Carter: and i'd appreciate it if you'd stop trying to get out of the conversation
Tiffany: I am not trying to get out of the conversation Brian
Tiffany: if you go to the home page
Tiffany: it is right on the right hand side
Tiffany: says View Demo-now in progress
Tiffany: If you click on that
Tiffany: it will ask you to put in your name
Brian Carter: ya, it's the thing with bob and marty in it, right?
Tiffany: and you can join the session
Brian Carter: already did all that
Brian Carter: but what it takes me to
Brian Carter: k i think i misunderstood you
Brian Carter: but it's obviously not live
Tiffany: it will show you video
Brian Carter: lol
Brian Carter: ya
Brian Carter: but you guys shouldn't call it live-
Brian Carter: those of us who are savvy get confused
Brian Carter: because it's obviously a recording
Tiffany: ok- I will let my manager know
Brian Carter: so how do i try it out for real
Brian Carter: ?
Brian Carter: oh sorry
Brian Carter: there's a free demo
Brian Carter: trial i mean
Tiffany: you can do a free trial but you can only do 1 video
Brian Carter: so you can't trial what i need
Tiffany: if you want to do try all 6 video you would have to do a pay per use meeting and pay for it
Brian Carter: meaning i have to pay you to find out if it's the right solution for me
Tiffany: you can see the video
Tiffany: sign up for the trial
Tiffany: and test it yourself
Brian Carter: will that let me see the text chat ability too?/
Tiffany: yes
Brian Carter: k
Tiffany: full features
Brian Carter: what's the pay per use?
Tiffany: .33 per min per connection
Brian Carter: hmm you count connections as video connections, or text chatter too?
Tiffany: computer connections
Brian Carter: lol that doesn't clarify does it?
Brian Carter: you mean everyone, text chatters included?
Tiffany: whoever joins your sessions Birna
Tiffany: Brian*
Brian Carter: lol
Brian Carter: so text chatters count
Tiffany: is there something that is funny?
Tiffany: yes it does
Tiffany: anyone who connects to your meeting
Brian Carter: k thank you
Brian Carter: yes it was funny that you misspelled my name
Tiffany: Have a great day and thank you again for contacting Cisco WebEx.